Liverpool (Head Office)
100 Old Hall Street
O’Connors LLP is a Limited Liability Partnership, registered in England & Wales with registered number OC305740. Our VAT registration number is 831797892. O’Connors LLP is Authorised and Regulated by the Solicitors Regulation Authority and is a Member of The Law Society.
We aim to exceed your expectations in terms of our service. If at any point you become unhappy with the service we have provided to you or concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you. We have a procedure in place which details how we handle complaints which we can send to you on request. We have eight weeks to consider your complaint. You must have tried resolving your complaint with us first but if we are unable to help you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers. Their time limits for investigating complaints and the procedure they follow is set out on their website www.legalombudsman.org.uk. You can also call them on 0300 555 0333 between 8.30am to 5.30pm. Calls to 03 numbers should cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.